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Help with your Patch Program member app.

Support for the Patch Program apps, operated by Giant Brands LLC. Accounts are for users aged 13 and older.

Contact app support

Email travis.mccormick@giantbrands.com with the app name, your phone model, app version and what happened. Include the account email if the issue concerns your account. Never send your password or a verification code.

Sign in or reset your password

Choose Continue with email (or Use email instead), then Sign in. If you’ve forgotten your password, choose Forgot password. Use the email you registered with. Your gym’s ClubReady password is separate from your Patch Program password.

Connect your gym

Open Connect your gym in the app. If an automatic match isn’t available, show your connection code to your gym’s staff. They can scan the QR code or enter the manual code. Connecting to the gym and matching your ClubReady attendance are separate steps.

Missing classes or patches

Your gym team can check recorded attendance, review skill sign-offs and make documented corrections. Open the patch to see its requirements. Earning a digital badge and collecting the physical patch are separate steps; your gym arranges pickup and availability.

Delete your account

Open Profile and settings, then Delete account. You can also request deletion without the app. Deleting your app account does not cancel your gym membership or billing.

Gym membership and billing

Contact your gym’s front desk for membership changes, billing, class availability or physical patch pickup. App support cannot cancel a ClubReady membership.